Returns & Exchanges
At Durbin Farms Market, we take pride in the quality of our farm-fresh products and want you to be completely satisfied with your purchase. If your order does not meet your expectations, we offer a straightforward return and exchange process within 30 days of delivery.
Initiate Your Request
Contact our customer service team via email or phone with your order number and details about the item you wish to return or exchange.
Prepare Your Package
Securely pack the unused items in their original packaging, ensuring all tags and labels are intact to prevent damage during transit.
Ship Items Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once we receive and inspect your return, we will process your refund to the original payment method or ship out your requested exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing